What is the Telkom South Africa customer care number? A lot of people out there have been looking for this information. Telkom has been growing over the past few years, particular their mobile offering. However, with growth comes a number of challenges. If you check online, you will come across people with a wide range of issues. Some have have been struggling to get their contracts cancelled. Many more have been complaining about poor service and not being able to reach anyone in times of need. To be fair, you will find similar, if not worse reviews for all the other networks. So, what’s the Telkom call center number?
Telkom Call Center Number
The Telkom customer care number is 081180. That’s the number that you dial to talk to someone at their call center. This number is for mobile queries. Other numbers are 10210 for services and 10213 for sales.
Is the Telkom customer care number free?
Calls to the Telkom customer care number are free from Telkom phones. So, you are free to reach out whenever you encounter and issue.
Problems getting through
If you go to Telkom’s Twitter, you will come across a lot of people complaining about not being able to reach anybody on the Telkom customer care number.
One person claimed that they had to wait 20 minutes to talk to someone on the customer services number, only to be told to call another number. According to that person, Telkom agents are not allowed to transfer calls to other departments.
So, you may have to look for alternatives for reaching out to Telkom. We have previously written on the Rain customer care number. We noted in that article that it’s best to reach out to companies in public, such as on Twitter or on Facebook. Don’t sent a DM. Send a public message and they will DM you with a solution.
The same advice applies for Telkom. If you want to have them respond like lightning, send a message publicly on Twitter or Facebook. They will give you an answer in no time. The good thing about these platforms is that you keep a message of the conversation for future reference.
The following are the alternative ways of reaching out to Telkom;
In this article, we gave you the Telkom customer care number. We noted that there are people out there who have desperately been looking for this number. Try it and see if it works from your end.
Unfortunately, there have been reports that the number sometimes gets overwhelmed. Should that happen while you are trying to reach out, use the alternatives given here. We gave their Twitter and Facebook pages.
We advised that you need to make your posts there public. That way, they will be guaranteed to respond quicker. Do you have further questions? Go and post them on our Telkom Forum. Alternatively, you can leave a comment below.