Do you wish to find out how to cancel your DSTV subscription? DSTV is probably the most popular sources of entertainment in South Africa and across Southern Africa. There are currently over 12 million DSTV subscribers in South Africa. However, all has not been rosy for the company. A lot of people have been either downgrading from the premium packages, or cancelling their DSTV subscriptions altogether. Competition from streaming services such as Netflix has contributed to this hemorrhage. So, how do you unsubscribe from DSTV?
How to suspend DSTV subscription
We reached out to DSTV and they told us that the following is how to cancel a subscription;
DSTV subscriptions in South Africa can be cancelled by calling or visiting any of the nearest call centres and getting assistance from a qualified customer care agent. The agent will offer you a DStv cancellation form that you need to fill.
Can you cancel your DSTV account online?
There are several articles with steps on how to cancel your DSTV subscription online. We checked and the articles seem to be outdated. It’s not possible to cancel your DSTV subscription online in South Africa. You need to visit a nearby DSTV agent to stop your subscription.
Is it necessary to cancel a DSTV subscription?
Here is a relevant question, is it even necessary to cancel your DSTV subscription? We don’t think so. DSTV is a prepaid service. What it means is you pay in advance for the month. DSTV does not refund payments.
Once you have cancelled your subscription, you will continue enjoying your DSTV shows to the end of the month, which is when your account expires.
So, it’s probably not necessary to take steps to stop your DSTV account. Your can simply let your subscription lapse. However, you will have to pay a reconnection fee should you wish to revive your subscription at a later date.
There are a number of reasons why people end up cancelling their DSTV subscriptions. Perhaps you have fallen on hard times and you can no longer afford the monthly payments. It can happen to any of us.
One option in that case would be to downgrade to a more affordable package. In fact, a lot of people have been doing just that. Cheaper bouquets offer less, but hey, they are still good. Here is the cost of DSTV family in South Africa.
Other people cancel because they are not satisfied with the shows that are on DSTV. If you go online, you will notice that a lot of people complain about repeats and such. In that case, you may have decided that DSTV is no longer worth it.
For others, cancelling is because they have found better options. Perhaps you have now joined Showmax or Netflix. Those are streaming services and they have been growing in popularity in South Africa. If you have gone down this route, you may feel it’s no longer worthwhile continuing with DSTV.
In this article, we showed you how to cancel your DSTV subscription. We noted that people cancel mostly because of strained finances. Cancelling can be done by calling the DSTV call center. You can also do so by reaching out on Twitter or Facebook.