Are you looking for information on how to cancel a Telkom contract? Telkom has been one of the fastest growing networks in South Africa over the past few years. Many people are drawn to the company through competitive tariffs. However, quite a number end up wanting to cancel contracts with Telkom for one reason or the other. To be fair, contract cancelation is rife with all of the other networks. But how do you do it on Telkom?
Telkom Contract Cancellation Steps
Telkom contract cancellations can be done either online or by contacting the company’s call center. The following are the steps for cancelling a Telkom contract online;
- First you need to log into your account on the Telkom website. If you do not already have an account, you will have to register.
- In your Telkom account, choose Manage Accounts and click on the account that you wish to cancel. Provide all the required details.
- Next, you will have to upload the required paperwork.
- Submit your request.
- You are provided with a reference number. Use this when making follow-ups relating to your Telkom contract cancellation request.
- Alternatively, you can cancel a Telkom contract by calling 081 180. Choose option 5 for mobile cancelations. You can also call 10210. Choose option 4 for fixed line service cancellations.
What documentation do you need when cancelling a Telkom contract?
During the process of cancelling your Telkom contract, you will be required to provide any or all of the documents listed below. These documents will have to be uploaded as JPEG or PDF formats. Each document cannot be bigger than 5MBs. The following are the required documents;
- A scanned copy of your ID or Passport for foreign nationals.
- A written request for cancellation.
- If you are cancelling on behalf of a deceased person, you will have to also provide a copy of their death certificate.
Why Cancel a Telkom Contract?
So, what is it that could lead you to want to cancel a Telkom contract. There are many reasons why people go down this path. We will look at a few of them;
Your contract has expired and you wish to move on
Most people cancel their contracts when they expire. That’s the first major reason why you may be looking to cancel your Telkom contract. When you took it out, your contract probably included a shiny new phone and data and airtime deals.
But now, your eye has been caught by deals being offered by other companies. One thing to realize is that most South Africans have SIM cards for all the available contracts. That’s why if you add the number of subscribers per network, they will far exceed the population in the country.
So, maybe you have decided that another network is offering a better deal and you are now looking at how to cancel a Telkom contract. Before you go, Telkom will try to sell you on renewing your contract. It’s up to you to agree or refuse the offer.
Bill related Telkom contract cancellations
Many people cancel their Telkom contracts due to bill related issues. Maybe you don’t agree with the bills that you have been getting from Telkom. Or maybe the bill is just too much.
Perhaps your circumstances have since changed and you are no longer able to keep up with your payments. It can happen to anyone. Now you want to learn how to cancel a Telkom contract so you can lighten the burden.
Sometimes, people get angry because they believe their bills are incorrect. Hence they look to do a Telkom contract cancellation. In this case, it may be easier to talk to Telkom to get the issue resolved.
Cancelling on behalf of a deceased person
This could be another reason why you are looking to cancel a Telkom contract. Perhaps the person who signed the contract in the first place has died. When that happens, those responsible for the estate can do a cancellation.
To achieve this, you need to have the deceased person’s death certificate. You also need to have a copy of their ID. Also required are contact details for the departed individual. With this information, you should be able to cancel their contract.
You got an incorrect deal
Perhaps the deal that you got was not the one that you were looking for. That could be another reason for wanting to cancel a contract with Telkom. Usually, it’s just that you are not satisfied with the phone that you thought was the one for you.
How long does it take for a Telkom contract to be cancelled?
So, how long does it take for a Telkom contract to be cancelled? The process of cancelling a Telkom contract is actually a long process. Contracts are not cancelled immediately. The application that you make above is a notice that runs for 30 days.
After those 30 days, your contract cancellation order will be completed. However, that’s not the end of it. You will get a final bill 2 months after the submission of your cancellation request. After that, your contract will now officially be at an end.
What do you do afterwards?
That’s how to cancel a Telkom contract. What you do afterwards is entirely up to you. You could opt to go to another network to get a better deal. Maybe they are offering the latest phones and you have been drooling over them.
You could also choose to remain with Telkom. The good news if you decide to go for another network is that its quite easy to port to that network in South Africa while retaining your number. That’s great because you don’t have to be stuck on one network out of worry that you will lose your number.
If a contract is running, do I get penalized?
Yes, there will be penalties if you cancel a Telkom contract that’s still running. Remember, you will have signed an agreement with them. So, cancelling attracts penalties, just as is the case with every other contract. The penalties will depend on how long your contract has been running.
Anyway, you may also be interested in our article on how to cancel Telkom subscription wasp services. Otherwise join our SA Broadband forum where we discuss a number of issues pertinent to the South African technology scene.