What are the Telkom SIM swap security questions? Quite a number of people have been reaching out to us for help. If you need to do a SIM swap or replacement on Telkom, you will be asked a number of questions. The questions are meant to verify that you are the real owner of the SIM card. There has been a lot of SIM fraud in the country and all networks have taken measures to protect their customers. However, a lot of genuine Telkom customers fail to swap their SIM cards because they can’t answer the security questions that they are asked.
Questions asked when doing a Telkom SIM swap
The following are the Telkom SIM swap security questions;
- Which numbers do you call the most from your phone?
- When was the date of your last airtime recharge?
- What was the recharge amount?
- When did you last use your SIM?
- What subscriptions do you have on your phone?
- How much airtime do you have in your SIM?
Why do networks ask SIM swap security questions?
Those are the Telkom SIM swap security questions. But why do networks ask these questions? We have already noted that a lot of SIM swap fraud has been happening in South Africa.
Our phone numbers are linked to such things as our banking and other accounts. If someone were to gain access to your SIM cards, they would be able to steal your identity and money. That’s the reason why Telkom companies have come up with security questions.
A lot of people have trouble answering these security questions
The challenge with the above questions is that a lot of people have trouble answering them. Who are your most called numbers? Maybe you could remember that if you think hard enough. But when was your last recharge? And how much was the recharge? It can be difficult to remember all these things.
What do I do if I fail the Telkom SIM swap security questions?
Now you know the questions asked when doing a Telkom SIM swap. But what happens in the event that you cannot answers all these questions correctly?
Well, in that case, you may be asked to bring an affidavit certifying that indeed, the SIM card in question belongs to you.
With Telkom, you can also be asked to verify your details. In that case, you will have to bring your ID and other details showing that you are the owner of the SIM card in question.
Those are the security questions asked when doing a Telkom SIM swap. A lot of people get angry because they cannot answer them fully. But the security questions are meant to protect you. There has been a lot of SIM card fraud out there, and Telkom needs to ensure that the person doing the swap really is the owner of the SIM.
Here is the Telkom SIM swap USSD