What are the MTN SIM swap security questions? You are here because you wish to find the questions that are asked when doing an MTN South Africa SIM swap. It’s always a good idea to have answers to these questions beforehand. If you fail to answer the questions correctly, that could cause a lot of trouble for you. You could end up having a hard time of replacing your MTN SIM.
Questions that are asked when doing an MTN SIM Swap
The following are the most commonly asked MTN SIM swap security questions;
- What three numbers do you call or text the most from your MTN SIM?
- What was the date of your last recharge and what was the amount?
- When did you last use the SIM that you wish to have replaced?
- What is your price plan?
- Do you have subscriptions on your phone? If yes, you need to give the names of the services to which you are subscribed.
- Details relating to your handset.
Why do networks insist on these MTN SIM swap security questions?
Most people feel that MTN and other networks make life needlessly difficult for their customers by asking the SIM swap security questions. It can be difficult to answer any of them. With MTN, you are required to get 3 of these questions correct. If you fail to do so, then your SIM replacement request will be rejected.
What you need to understand is that there has been a lot of SIM swap fraud in South Africa. This involves thieves requesting SIM replacements on behalf innocent people. Once that is done, the thieves will then gain access to the victim’s personal data, including their banking details.
So, the networks ask the MTN SIM swap security questions to verify that you are indeed the owner of the SIM in question. Of course, the questions are difficult. They are meant to be! They are only meant to be answered by a person who really has been using the SIM in question.
What happens if I fail to answer these questions?
If you give the wrong answers to the MTN SIM swap security questions, what will happen? Does it mean you will not be able to get a new SIM? Well, MTN will probably tell you to get an affidavit showing that you are indeed the owner of the SIM in question.
It’s clear that failure to answer the above questions will make your life difficult. Most people have linked their phones to their banks and to other aspects of their lives. If you fail to recover your damaged or lost SIM, that will make everything else difficult. You will have to start from fresh.
In this article, we gave you the questions that you can expect to be asked when doing an MTN South Africa SIM swap. You need to have clarity on these questions before you approach MTN for a SIM swap. That way, you will be able to answer them correctly. If you give the wrong answers, you will be barred from replacing your SIM card, which can be a great inconvenience for you.
Check out our MTN SIM Swap USSD article.