Do you wish to learn how to fix e04 4 error on DSTV? If yes, this article will show you how it’s done. DSTV is very popular across Southern Africa. In South Africa, it is used by millions of people, who are attracted by fairly good programming and affordable packages. You may encounter different errors while trying to watch your favorite program. The E04 4 error is one of those errors that are common. So, what do you do to resume viewing? And what causes this error?
Steps to clear an E04 4 error on DSTV
The following is how to fix the e04 4 error on DSTV;
- Turn your decoder off at the power supply.
- Remove the smart card from the decoder and clean it up with gentle strokes using a clean cloth.
- Reinsert the smartcard into the decoder with the chip facing the right direction (down).
- Switch on the decoder at the power socket.
What causes the e04-4 error on DSTV?
That’s how to fix the e04 4 error on DSTV. But what causes this error? Well, the e04-4 error is caused by an incorrectly inserted smartcard. Perhaps someone (let’s blame it on a child for the sake of progress) has removed it and it has not been correctly reinserted into your decoder.
The smartcard is where details about your account are kept. It needs to communicate with the decoder for you to get reception. It’s how DSTV determines that this decoder belongs to this person and that they have or have not paid for this or that package.
So, the E04 error is resolved mostly by making sure that your decoder’s smartcard is inserted correctly into the decoder. Sometimes the simple process of switching the decoder off and on is enough to resolve most decoder issues. So, this is something that you may wish to try out.
In this article, we showed you how to fix the e04 4 error on DSTV. It was noted that this error is caused by the decoder not being able to read the smartcard. Resolving the issue is a simple matter of making sure that the decoder is inserted correctly. It’s also a matter of ensuring that there is no dirt on the chip on the smartcard. Otherwise the smartcard will not be read by the decoder.