Are you struggling with Ekurhuleni prepaid meter problems? Ekurhuleni is one of the largest municipalities in the country. Residents get their electricity from the municipality. The municipality, in turn, gets it’s electricity from Eskom. You are here because you have been having problems with your prepaid electricity meter. That can leave you in the dark. As an example, the most common issue is that of failing to load a token onto the meter. Should that happen, then you will have not electricity in your home or office. In this post, we are going to look at some of the most common Ekurhuleni prepaid electricity meter issues. We will then look at the solutions for each problem.
Failing to load electricity units (Error 30) solution
Error 30 is the most common of the Ekurhuleni prepaid meter problems. After buying a token, you may find that you are unable to load it onto your meter. When you type commands into your meter’s keyboard, they are transported via a cable to the device.
This cable is rather sensitive, making it prone to interference. Communication failure between the two means you won’t be able to load your token. So, what can you do to resolve this issue? The following is what you can do to try and resolve this Ekurhuleni meter issue;
- The first thing that you need to do is to move the interface device onto another socket within your home. Problems may occur if there is a communication breakdown caused by something being wrong in the connection between the device and your meter. Choose a power outlet that’s closer to the meter.
- It’s also possible to resolve this issue by unplugging all the other devices that are near your interface unit. What sometimes happens is that there is interference caused by these other devices. If that is the case, then this solution will work.
- Another related bit of troubleshooting that you can try is to disconnect the appliances that you are using in your home one after the other as a way of detecting the one that is causing your issues. Should you find that it is your TV, as an example, that’s causing Error 30, that will enable you to take preventative measures the next time that you wish to top-up your meter.
- Turn off fluorescent lights within your home. These can cause electrical interference that causes people to fail top up their meters.
What if the problems persist?
So far in this article, we have described the Ekurhuleni prepaid meter problems. We noted that the main issue is that of failed communication between the user interface and the meter. That causes error 30, which is problematic because you cannot top up your meter in this state.
We also provided solutions to the Ekurhuleni prepaid electricity meter problems. But what if the solutions that we provided do not work? In that case, you will need to get in touch with Ekurhuleni to get help. Here is the Ekurhuleni prepaid meter contact number.
Use this number to reach out in the event that you are having problems. Here is a comprehensive article that details what to do in the event that your prepaid electricity meter is not working.