Are you looking for solutions to the DSTV problems that you have been getting? DSTV is the most popular entertainment platform for people in South Africa and across Southern Africa. Though it has its fair share of critics, DSTV can be pretty addictive. That’s the reason why millions of people continue to sign on every year. You are here because you have been having issues with your DSTV signal. In this post, we are going to show you what causes them and how they can be resolved.
What causes DSTV signal problems?
Being unable to watch your favorite show can be frustrating, but there are solutions to the issue. However, before we dig into these solutions, we need to first understand what causes DSTV signals problems. The following are some of the most common causes;
- Stormy weather.
- Improper connections.
- Unpaid accounts.
- Decoder issues.
Solutions to the DSTV signal problems
You wish to watch your team playing, or to catch up on your favorite show, but what can you do if your decoder has no signal? The following are some of the solutions to the DSTV signal problems;
- Wait for the weather to clear up.
- Make sure that the coaxial cable is properly connected to the decoder using the f-connector.
- Check to see if your account is up to date.
- Reboot your decoder.
- Reset your decoder.
- Contact DSTV.
DSTV signal problems are usually caused by bad weather
The majority of DSTV signal problems are caused by adverse weather conditions. Satellite receptions gets degraded in heavy storms. So, the first thing that you need to do before you rush to call your nearest technician is to make sure that it’s not raining outside.
If there is a heavy downpour, or if one is building up, there is nothing that you are going to be able to do to resolve this issue. Satellite reception is naturally affected by bad weather.
All that you can do is to wait for fair weather to arrive. So, this is something to keep in mind. Your signal loss probably has nothing to do with your decoder or with your other equipment. It probably has to do with the weather.
Make sure that the F-connector is properly screwed into place
Your DSTV decoder receives the signal from the LNB, antennae setup via a coaxial cable. This cable is connected to your decoder through what is referred to as the F-connector.
In many instances, people encounter DSTV signal problems because the f-connector is not properly screwed into place.
So, you need to check to verify that this is not the case in your case. Also make sure that the connector’s back end is in touch with wires from the coaxial cables.
Is your account paid up?
Perhaps you have suddenly lost your DSTV signal, and you are wondering why it has happened to you. Hopefully it didn’t happen while you were in the middle of watching your favorite show.
In any case, one thing that can cause this problem are issues with your account. Perhaps your DSTV payments are not up to date. Maybe you have not paid what you owe in full.
When it comes to making DSTV payments, probably the best way of doing so is by setting up a debit order. Doing this ensures that you won’t have to worry about remembering to make your payments every month.
Should your account be suspended for nonpayment, then you will suddenly lose your signal. In that case your solutions will be to get your payments up to date and you should be able to get back reception.
Reboot the decoder
One solution to DSTV signal problems is to reboot the decoder. Perhaps the device has lost some of its settings. That can sometimes happen during of the frequent power cuts that South Africa and other countries in the region have been facing.
The best way to carry out a reboot is to remove the device from the power outlet and to wait a couple of minutes before plugging it back in. It’s also possible to reboot your DSTV decoder by long pressing on the power button, either on the decoder or on the remote.
Reset your account
Another way of solving DSTV decoder problems is by resetting your decoder. How you do this differs depending on the country in which you are. In South Africa, the following is the DSTV reset code for South Africa.
Once you have sent the SMS to the provided number, your account will be reset. That usually clears the errors that you may be having on the device. As an example, if you were having the e48-32 error, that’s a good way of resolving it.
Contact DSTV for help with signal problems
Assuming that you have tried everything mentioned above, but you are still getting DSTV signal problems, what do you do? Usually, the solutions that we outlined above are enough to solve the issue. However, you may run into a situation where what we talked about does not work.
Your way forward in this regard would be to get in touch with DSTV. There are various ways of doing so. You can reach out using the DSTV call centre number for your region. Here is the one for Pretoria. Search this site for the one that applies to you.
It’s also possible to get in touch with DSTV on their Twitter handle. DSTV is also available on Facebook. That’s another way through which to get in touch to have your signal problems resolved.
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