Are you having the Conlog prepaid meter not connecting issue? We have previously written on the Conlog prepaid meter problems. We noted in that post that the most common error with Conlog meters is the rF con error. This usually happens when there is a connection breakdown between the meter and your power provider. In this article, we are going to look Conlog meters and how connectivity problems can affect you. We will then outline some of the solutions to this issue.
Solution to the rF Con error on Conlog meters
Conlog meters get connected to your utility either via the electricity wires that are in your home, or wirelessly through radio frequencies. Should anything disrupt this connection, then you will have issues. The rF Con error occurs when there is a radio frequency connection breakdown. It means your meter will not be able to communicate with the network, leaving you unable to top up your electricity or carry out any other commands on the device. The following is the solution to the Conlog prepaid meter not connecting issue;
- To get started, you need to refresh your meter by pressing on the back arrow.
- Next, type in #75#. This should take you to the normal display where you will be able to input your commands.
- In the event that the above does not take you back to your normal screen, type in #80#. This refreshes the meter.
- You now need to repair the meter by dialing #36#.
Additional tips
That’s the solution to the Conlog prepaid meter not connecting issue. One thing that we need to mention is that you should try out these steps while outside, where there is better connectivity to the network. The meter will be better able to communicate outdoors.
What causes the Conlog prepaid meter not connecting issue?
The Conlog prepaid meter not connecting issue is fairly common. In fact, one may say it’s a design flaw. A lot of people have been complaining about this. It’s something that you will not find that much with meters from other manufacturers. But what causes this issue?
One common issue is that the meter uses radio frequencies to communicate. In the event that there are disruptions caused by rain or changes in the weather, your meter may fail to communicate. Also, if there is load shedding, you may have this issue.
Other meters communicate via the electricity wires that run from within your home. As such, there is not problem with this issue of radio frequencies. Radio frequencies are great, but they can be very fragile.
What if the problem persists?
That’s the solution to the Conlog prepaid electricity meter rF con error. But what if the above solution does not work? In that case, your best option will be to get in touch with your electricity provider. This can be your municipality or Eskom. You also have the option to get in touch with Conlog South Africa. The following are their contact details;
- Tel: +234 (1) 229 6210
- Email CustomerCareNG@conlog.com
Summary
In this article, we covered the Conlog prepaid meter not connecting issue. It was noted that this is a very common issue. You will get an rF con error on the device. It means there has been a breakdown in the radio frequency connection between you electricity provider and the meter. That makes it impossible to carry out such commands as topping up the meter. Fortunately, there are solutions to this issue.
Here is how to reset a Conlog prepaid electricity meter