Are you looking for solutions to the Conlog prepaid meter problems? With more and more households and businesses connecting to prepaid electricity across South Africa, it’s not really surprising that some people are going to run into issues every now and again. Some of the problems that people encounter are fairly common. However, decoding and solving them may be difficult. Our guideline is meant to highlight the issues that people face while using Conlog meters, along with their solutions.
Common Conlog prepaid electricity meter issues
Conlog meters are very robust, which is why they are so popular in South Africa and around the globe. However, there are some issues that may crop up every now and again. The following are some of the common Conlog prepaid meter problems;
- Unable to load electricity token. No connection to your utility. RF CON error.
- Meter not turning on.
Unable to load token onto Conlog meter (RF Con Error)
The RF Con error is probably the most common of the Conlog prepaid meter problems that you will encounter out there. Conlog meters communicate with your utility either via the electricity cables themselves, or wirelessly via Radio Frequency (RF). The ones that connect via Radio Frequency are the ones that throw an RF CON error. But what are the solutions to this problem?
Steps to solve the RF CON Error on a Conlog meter
If you have a Conlog meter that connects via Radio Frequency (RF) to your utility, you can try taking the device outside to see whether or not you can establish a connection. Sometimes, the network in your home or office will be blocked, giving you errors. The following are some of the other steps that you can take to resolve an RFCON error;
- Press on the back arrow on your Conlog meter.
- Enter #75#.
- Enter #80#.
- Type in #36#
The first step is meant to clear the user interface. Step number 2 checks the signal strength. This is where we said you may need to go outside to get a better signal. Step number 3 refreshes the meter. The last steps repairs your Conlog meter.
Move the meter to another electricity socket
If you have the type of meter that gets connected to your utility through the electricity lines running from your home, then one of the first things that you should try in the event that you are having a connection error is to move the device to another room.
Connect it to another socket within your home or business. Sometimes that’s all you need to do to resolve the issue of failing to topup your Conlog prepaid electricity meter. This works because sometimes there is a break on your power outlet that cuts the needed connection with your utility.
Take your Conlog meter next door
Another solution that you may try is to take your meter next door to get connected from there. Again, the idea behind this is to establish a connection with your utility.
Plug the meter into your neighbor’s electricity socket and try to load your token from there. Usually by the time you get back, electricity will already have been restored in your home.
Conlog meter not turning on
Other than the failure by your meter to communicate with your utility, you may also encounter the this Conlog prepaid electricity meter problem. In the first instance, we were talking about an RF Con error. However, in this instance, we are talking about a meter that totally refuses to be switched on. You only get a blank screen. What are the solutions to this problem?
There are a number of things that you can try to solve this issue. Make sure that the batteries in your meter are in good working order. Also make sure that the cable connecting your meter to a power outlet has not been cut. If there is a fuse on the socket, check that out.
In this article, we outlined some of the most common Conlog prepaid meter problems. It was noted that one of the most common errors that you will get on Conlog meters is the RFCON error. That indicates that there is a breakdown in communication between the meter and your utility. There are a number of steps that you can take to resolve this issue.