What is the Telkom mobile contract cancellation fee? There are two possible reasons why you are here. Probably, your contract with Telkom has run it’s course and, at the end of 12, 24 or 36 months, you now with to cancel. Or maybe you are no longer enchanted by that deal that you got from Telkom and you now wish to cancel before the end of the contract. So, what’s the Telkom mobile contract cancellation penalty?
How much will I be charged for cancelling a Telkom contract early?
The Telkom mobile contract cancellation fee depends on a number of variables, including outstanding payments on the device that you got as part of the contract, service costs and admin charges. The Telkom mobile contract cancellation penalty also depends on the number of months remaining on your contract.
If you cancel 20 months into a 24 month contract, as an example, you will pay less than someone who cancels on month 5 of the same contract. Below she show further details relating to charges when cancelling your contract with Telkom.
| Charges | Cancellation Number | Notice Period |
|---|---|---|
| • Charges relating to the device • Service costs • Admin charges | 081 180 (from mobile) 10210 (from landline) | 30 days |
Formula for calculating the Telkom mobile contract cancellation fee
The basic formula for calculating the amount of money that you are going to need to pay when you cancel your Telkom mobile contract is;
(Monthly fee * months remaining on contract) + admin fees + outstanding balances.
Here is the Telkom contract cancellation email address
Examples of what you can expect to pay when you cancel your Telkom contract
In the table below, we give a few examples of how much you can expect to pay when you cancel your Telkom contract before the end of it’s term. The examples are calculated using the above formulae. Note that we have not included outstanding service fees and the admin fee. So, the Telkom mobile contract cancellation penalty will probably be higher than the ones given below.
| Gadget | Months remaining | Monthly payment | Cancellation fee |
|---|---|---|---|
| iPhone 13 Pro | 12 | R699 | R8 388 |
| Samsung Galaxy Tab A7 | 17 | R229 | R4580 |
| Acer A315 laptop | 2 | R399 | R796 |
Notice period when cancelling
If you wish to cancel a Telkom contract, you will need to give a notice period of 30 days. It doesn’t matter whether you are still within the contract period or whether the contract has run it’s course. The notice period is mandatory.
We have previously written on what happens when a Telkom contract expires. We noted in that post that once your contract has run it’s course, it will roll-over on a month to month basis. That’s if you take no action to either renew or cancel it.
Can I return a device that I got on contract?
One thing that you will notice is that the device that you get on contract forms the largest part of the Telkom contract cancellation fee. So, wouldn’t it be possible to simply return the phone, laptop or any other gadget that you got on contract?
Unfortunately, that’s not possible. All operators in South Africa do not allow this, and Telkom is no exception. We have previously come across posts from people claiming gadgets can be returned within 7 days according to the law.
People cite the Consumer Protection Act here. However, that’s a misinterpretation. There are a limited amount of circumstances in which you are allowed to return an item, such as if you had made your purchase without first inspecting the device (why would you even do that?).
In any case, the Telkom contract cancellation fee is usually high because of the cost of the gadget. It would be a travesty to be able to return a phone or computer that you have used for months in any case.
How to find the Telkom cancellation fee
To find out how much your cancellation penalty is going to be, you need to dial 081180 for mobile contracts and , 10210 for fixed line contracts.
Summary
In this post, we gave you the Telkom mobile contract cancellation fee. We noted that you may be looking to cancel a contract that has run to the end of it’s term. In that case, you will not be charged for the gadget that you gott. You will only be charged outstanding balances and there won’t be a penalty.
However, if you are cancelling a contract before it’s end, you will be charged a Telkom contract cancellation penalty. The penalty is calculated based on your monthly payments and the number of months remaining on the cancellation. Outstanding amounts and an admin fee will also be charged.
Do you have comments? What has been your experience cancelling your Telkom or any other contract. We would love to hear from you. Post your comment on our Telkom Forum or in the comments section below.