What is the Telkom mobile contract cancellation email? If you have been asking yourself this question, then you have come to the right place. Telkom is one of the mobile communication companies offering the best contract deals to South Africans. You may have been lured into signing by that shiny new phone that you have always dreamed about. The attraction of getting a contract lies in the fact that you don’t have to pay everything at once, which would be impossible for most people. Instead, you pay manageable monthly amounts.
Email address to cancel your Telkom contract
The Telkom mobile contract cancellation email address is [email protected]. After you have sent your email to this address, Telkom will get back to you with the cancellation fees. That determines how much you are going to have to pay to end your contract with the company.
Alternatives to the Telkom mobile contract cancellation email address
The Telkom mobile contract cancellation email is not the only option for those looking to put an end to their contracts with the company.
The best way to cancel your Telkom contract is through the company’s online cancellation portal;
- To get started, you will have to log into your Telkom account.
- If this is your first time, you will need to create an account.
- In your account, go to Manage Accounts.
- Click on the service that you wish to cancel.
- Now click on cancel. You will now need to upload supporting documents.
Call to cancel
We have previously written about the Telkom mobile contract cancellation number. That’s the number that you call if you wish to put an end to your contract.
We also have a comprehensive article on how to cancel your Telkom contract. You can go through that to find out what to do and what to expect.
What can you expect?
The following is what to expect after you have send your cancellation email;
- You will be given a reference number. Keep it safe.
- It takes up to 7 days for your request to be processed.
- After 30 days, your service will be cancelled.
- You will get a final bill within 60 days.
- You will have to pay a fee for the device that you got and a penalty should you be cancelling before your contract reaches its term.
If you go online, you will encounter horror stories from people trying to end their contracts with Telkom. It’s the same for any network in the country, to be fair.
It appears cancellations have been made needlessly complex. We have come across cases of people who are still being billed a year after cancelling.
There are also people who have been blacklisted after stopping payment for their cancelled services. Now that’s pretty drastic. It means you won’t be able to take out a contract elsewhere.
Summary: Telkom mobile contract cancellation email
In this post, we gave you the Telkom mobile contract cancellation email address. That’s the email address to which you send your request to cancel the service.
We noted that it’s easier to cancel through the online portal. You simply need to log into your account and you can cancel your service.
You can ask questions via our Forum. You can also leave comments below.