Do you wish to learn how to move a Telkom line to a new address? Perhaps your company or your family is moving. Maybe you have found new premises that better suit your business. What do you do to keep your Telkom landline? If you are like most businesses out there, you probably depend on your phone for survival. In that case, it will be essential for you to keep your number even as you change addresses. So, how do you do it?
Steps to move your Telkom landline number to a new address
The following is how to move a Telkom land line number to a new address;
- First, you will need to go to the Telkom move line portal.
- Choose whether you are an at Home customer or a Business customer.
- Fill in the required information. Information that’s required includes your personal details, the number of the line that you wish to move, address details and the dates when you wish to have the move effected .
- After you have filled in everything confirm the request.
How long does it take to move a Telkom number to a new address?
That’s how to move a Telkom line to a new number. But how long does the process take? It’s advisable to initiate the process 30 days before your move. That way, you will avoid disruptions to your business.
Note that Telkom promises to get back to you with 2 days after you have filled in the request to move your number on their online portal. They will then tell you when you can expect the move to happen.
We have been reading online stories from people who say it took about 30 days for their lines to be moved. Others got the move done in less than a week. So, you need to keep that in mind.
What’s required at the new location?
Your new address needs to have a phone line for you to be able to switch your number. Please note that Telkom is no longer laying out new copper cables.
So, if you have been their ADSL customer and you move to a place where there are no copper cables already in place, you are out of luck.
If there is LTE or fiber coverage, you will be able to switch to that. You can check here to see what kind of coverage you will be having at the new address. Slot the address in and you will get all the required details.
You may wish to learn how to cancel a Telkom landline
If the exchange is full, you are out of luck
Another thing to note is that if the telephone exchange at your new place is full, you will be out of luck. Again, the only option will be to move to LTE or fibre. Remember that Telkom took a decision a while back to abandon copper in favor of fixed LTE and fiber.
That’s because of the theft of copper cables that was setting the company back millions each year. On top of that, LTE and fibre tend to be way faster than ADSL. So, that’s another motivation for Telkom to shift from copper as it tries to keep up with the competition.
In this post, we showed you how to move a Telkom line to a new address. We have previously written on how to port a Telkom landline number. That’s for those looking to keep their numbers while moving to a VOIP provider.
The process of shifting your number to another address is pretty straightforward. You put in your request online and Telkom will get back to you in a little while.
However, if the exchange is full in your new area, you may not be able to move. So, a Telkom change of address may not be simple in that case.
Here is a tool to test your internet speed. If you have questions or comments, go to our Telkom Discussions Forum. There are people there who will be glad to help you.