Are you having problems with your Eskom prepaid electricity meter? In this article, we are going to reveal and resolve all the Eskom prepaid meter problems that you are likely to encounter out there. The country’s power producer has been rolling out prepaid electricity meters to its clients over the past few years. The advantage of these meters is that they give you control over your power consumption. You know exactly how much power you are going to need to buy every month, and you have control over when and how to buy your tokens.
Most common Eskom prepaid electricity meter problems
The following are some of the most common Eskom prepaid meter problems;
- Being unable to load a token into your Eskom meter.
- Your Eskom meter not turning on.
- The meter not responding to commands.
What to do if you encounter an error while trying to load a token into your Eskom prepaid meter
This is the most common of the Eskom prepaid meter problems. A lot of times, people encounter issues when trying to load electricity units into their prepaid electricity meters. Perhaps you bought a token from somewhere, and you now wish to load it onto the meter.
Maybe the device is already making a beeping sound, indicating that you are about to run out. But no matter what you do, you are unable to load a token onto the device. What do you do in that case? The good news is that there are several things that you can do in the face of this Eskom prepaid meter problem.
Move the meter to another power outlet in your home
Your first step should be to move your prepaid meter to another power socket. The meter needs to communicate with your utility, in this case Eskom, and it does so over the electricity lines going from your home. Should this path be interrupted in one way or the other, you will not be able to load your token. Changing the power socket usually helps in this regard.
Take your meter next door and recharge it from their power outlet
Should the above tip fail, the next thing that you will need to do is to take your Eskom prepaid electricity meter next door to try and recharge if from one of their power outlets. Again, the idea is to establish a power connection between Eskom and the meter. You will only be able to recharge the device once this communication is established.
Your Eskom meter is not switching on
This is another of the most common Eskom prepaid meter problems. You have been using your meter all along and suddenly it goes silent on you. There is nothing on the screen, making it impossible to input any commands.
This problem is usually caused by a fault, either on the power socket or on the device itself. First of all, you need to test the device by moving it to another power outlet. Should that fail, put a battery into it and see whether or not you are able to turn it on. Where applicable, check the fuse on the plug.
Should all this fail, you may have to get help from a qualified technician to diagnose and resolve the issue. You may also need to reach out to Eskom to get your issue sorted out.
Having problems inputting commands into your Eskom prepaid meter
Another of the common Eskom prepaid meter problems involves not being able to input commands into the device. Let’s say you wish to check your credit balance or to check the time and date. You type in the required code, but the device does not respond to your commands.
This issue is usually caused by problems that we have already spoken about. If there is a communication breakdown between the Eskom meter and the utility, you won’t be able to reach Eskom servers. The result will be an unresponsive device.
In this case, you may wish to switch off the meter and remove the battery. Live it like that for a minute or two and then try typing in your command. Another option is the one that we described above, moving the meter to another power outlet or even next door.
In this article, we showed you some of the most common Eskom prepaid meter problems. It was noted that the most common issue that people encounter is that of not being able to load token into the devices. Other issues include having an unresponsive device. The good news is that there are a number of steps that you can take to try and resolve these issues.
Find the Inhemeter prepaid meter manual