Are you experiencing the Eskom prepaid meter blocked issue? This issue can be troubling for South Africans. It’s something that many encounter however every now and again. Perhaps you have been trying to top up your Eskom prepaid meter and you are getting an error telling you that your meter is blocked. What could be the cause of this problem and what can you do to resolve it?
Why does Eskom block meters?
You are here because your electricity meter has been blocked. Having this happen to you can be devastating. We depend on electricity to keep our lives going. Should that be taken away, you will have a hard time coping. For many people, it can even become a psychological issue.
Imagine being the only one without electricity in your neighborhood! But what could be the cause of this issue? In most instances, meters get blocked due to account payment related issues.
Maybe you are behind in your payments. Eskom will then block you meter. From there, you won’t be able to load a token onto the meter. Or maybe your prepaid electricity meter is telling you that it’s blocked simply because there has been an error somewhere.
Solution to the Eskom prepaid meter blocked issue
If you find yourself getting a blocked message on your Eskom prepaid meter, there are a number of steps that you can do to resolve the issue. The main thing that you need to do is to contact Eskom. Here is the Eskom prepaid meter contact number. That’s the number to get in touch to have the issue resolved.
They will then be able to lift the block so you can buy your token. However, if you were in arrears, you may find that any token that you load will go towards settling your debt. So, the amount that you load will be going towards your debt, meaning you may have to buy additional tokens.
It can happen that your meter gets blocked even after you have paid all your arrears. Should that be the case for you, the solution will again be to contact Eskom. You will need to send them proof that you have made your payment.
Summary
In this post, we talked about the Eskom prepaid meter blocked issue. We noted that meters usually get blocked due to non payment. Once your meter is blocked, it means you will not be able to load electricity onto it. You will then need to take action to ensure that the device gets unblocked. It can mean you will have to buy electricity tokens to cover for your arrears.
Here is how to register your Eskom prepaid meter