Are you having the Showmax not been working on Smart TV issue? In this article, we are going to look at the causes and possible solutions. Note that you are not alone in your predicament. This is an issue that gets raised every now and again by our readers. We have previously produced an article in which we tried to help people who were having issues getting Showmax to work on DSTV. Today we are focusing on Smart TVs in general;
What to do if Showmax is not working on your Smart TV
The following are possible solutions if you are having Showmax not working on Smart TV issues;
Get a TV that’s supported
The first reason why you could be having problems getting Showmax to work on your Smart TV could be if the TV is not supported. If you want to live stream (Showmax Pro), the following are the supported devices; Samsung Tizen Smart TVs (2017 and later), LG WebOS Smart TVs (From 2014), Android Smart TVs (Android 4.4.0 & higher), Hisense Smart TVs with VIDAA-U3 & VIDAA-U4 (from 2019).
If you would just like to watch Showmax shows without live streaming, supported TVs are; Samsung Smart TVs (from 2012), Samsung Tizen Smart TVs (from 2015), LG NetCast Smart TVs (2012 to 2014), LG WebOS Smart TVs (from 2014), Hisense Smart TVs (Selected models, Africa only), Android TVs (eg Sony and Phillips).
So, this is something to keep in mind. Before buying a new TV, make sure that it is compatible with Showmax.
Check your internet connection
Another reason why you could be having problems getting Showmax to work on your Smart TV could be if you are having internet connectivity issues. Showmax is an online streaming service. You need internet to get it. Even where you are accessing it through the DSTV Explora decoder, that needs to be connected to the internet for it to work.
That’s where a lot of people end up getting confused. Showmax has never been a DSTV channel. Yes, it’s a service provided by Multichoice, but it’s a separate service. And yes, you can access it through your DSTV decoder, but only if the decoder is connected online. So, you need to check if your internet is working. Are you able to stream Showmax from your phone on the same internet? Those are the things to check.
Restart your Smart TV to resolve the Showmax not working issue
Another possible solution to the Showmax not working on Smart TV issue is to restart the TV. Like so many modern gadgets, a restart can sort out your issues by clearing memory and settings that may be behind the issue that you are facing.
Sometimes it pays to do a soft reset of the TV. In order to do that, you need to unplug the TV from the power socket. Wait 1 minute and then reconnect and restart the TV. Now try to reconnect to the Showmax app to watch your favorite shows.
Update the Showmax app
In order to watch Showmax on your Smart TV, you need to have downloaded the Showmax app. Sometimes the app is the reason why people end up having trouble getting connected.
As such, one of the troubleshooting steps that you should take is to update the app. It’s important to keep all your apps updated, whether it’s on your phone or on your Smart TV. The updates are meant to resolve known issues and to keep your device secure.
Update your Smart TV’s software
You should also try updating your TV’s software as a way of resolving the issues that you are facing with Showmax. In fact, your TV always needs to be kept up to date for the reasons that we have already given above. These updates are there to improve performance and to plug potential points of vulnerability.
Uninstall and reinstall the Showmax app
This is another possible solution to the Showmax not working on Smart TV issue. Sometimes the only way to resolve the issue is to uninstall and reinstall the Showmax app. That way, you get to wipe away all your settings, including the ones that may be behind the issue that you are facing.
Summary
In this article, we tried to resolve the Showmax not working on Smart TV issue. We noted that the issue could be cause by a wide range of factors, including internet connectivity problems and issues of compatibility with your TV.
If you have further questions, you can post them on our Showmax Forum. You may also want to test your internet speed. Visit the SA Broadband Speed Testing tool on your phone or computer.
Showmax recommends a minimum of 2 megabits per second for smooth streaming.