Do you wish to learn how to track your Telkom order? Telkom is one of the biggest telecommunication services providers in South Africa. Not only do they provide ADSL and Fibre connectivity, but they have, over the years, also grown to become a formidable Mobile Network Operator (MNO) in the country. You are here because you signed up for one of their products, and you now wish to check the status of your order. How do you do that?
How to check the status of your Telkom order
The following is how to track the status of your Telkom order;
- Go to the Telkom Order Search portal
- Enter your order number and your ID or Passport Number
- Click on the Submit button
- Information will appear on the screen giving you details on the status of your order
What are the stages when you apply for one of Telkom’s products?
That’s how to track your Telkom order. You may also be interested in learning what happens when you apply for a Telkom product. We have already noted that Telkom is the biggest integrated telecoms company operating in South Africa.
They offer a wide range of products. Maybe you applied for their ADSL offering. Or maybe you applied for their fixed LTE. Perhaps you applied for fibre. Whatever your application was for, you will be able to track the order as outlined above. But what process do orders go through?
The process has several stages. In many instances, orders are approved there and then and you are able to walk out of the Telkom store with your product. If that was the case for you, then everything should be fine.
However, some orders get referred to the company’s Credit Management. They vet your application before approving of denying it. What they check is whether or not you can afford the product that you are signing up for. The process can run for up to 5 working days.
In some instances, the order may be referred to the Networks team to be checked. Let’s say you have applied for ADSL, as an example. The Technical team will assess whether or not it has technical capabilities to provide you with the service.
As an example, you may be in an area where there are no landline telephone lines. In this regard, you order may also be sent to the Location Management team for approval. This happens so they can verify you exact location.
In this article, we showed you how to track your Telkom order. We noted that you may be looking to check the status of your ADSL, LTE or Fibre order. You can do so over the internet on the order search page. In order to do so, you need to have the reference number and your South African ID number or passport. With these details, you will be able to track your Telkom order.