Do you wish to learn how to reconnect a suspended Telkom line? The number one reason why Telkom suspends lines is due to non payment. You should always strive to settle your accounts with Telkom on time. Otherwise you are going to be inconvenienced. The issue is particularly serious if you use your Telkom line for business. You could end up losing thousands of Rands when your account gets suspended.
How to lift the suspension on a Telkom line
The first thing that you will need to do to reconnect a suspended Telkom line is to pay your accounts in full. If you leave even the smallest amount outstanding, your account will remain suspended. We have had people remain suspended after missing R15 rand on their payment. After paying the amount that you owe Telkom, wait to have the line restored.
How long does it take for a suspended Telkom line to be reconnected?
That’s how to reconnect a suspended Telkom line. But how long does it take for a Telkom line to be reconnected after the suspension? The answer is, it can take between 24 and 48 hours for a suspended Telkom line to be reconnected.
That’s the official timeframe. In reality, it can take way longer. We have read complaints from people whose lines were still not reconnected 7 days after payment of their accounts. So, that’s something that you need to keep in mind.
Should that happen to you, the only thing that you can do is to reach out to Telkom, but good luck. According to some, they are not very helpful in this regard.
Read across the internet and you will come across tens of articles by people complaining about failure by Telkom to resolve their issues quickly. To be fair, the issue usually arises when people forget to pay their bills. So, it’s not entirely Telkom’s fault.
What to do to prevent your Telkom line from being suspended
So far we have shown you how to reconnect a suspended Telkom phone line. But what can you do to prevent the suspension from happening in the first place? We have already noted that you need to make sure that your payments are regular and in full.
That’s the most important thing for you to do. Also make sure that you continue to do so going for. Most people simply forget to make their payments. If you fall into this category, you may wish to do a debit order. That way your account will be settled automatically every month.
Where and how do I pay?
The following are some of the places where you can settle your Telkom bill;
- You can pay via debit order. That has the advantage that payment is automatic and you don’t have worry about anything.
- Payments can be made online.
- Pick ‘n Pay
- South African Post Office
In this post we showed you what to do should you Telkom line be suspended. We noted that the reason for the suspension is almost always failure to make payments on time.
You could also have paid via an unauthorized point, meaning your payment will not be cleared immediately. As a result, you may get suspended while Telkom is waiting for your payment to reflect on its systems.
Once you have been suspended, you will need to reach out to Telkom with your proof of payment so that they can restore your service. However, that doesn’t usually happen overnight.
Do you have something to add? Go to our Telkom forum to join the discussion. What do you think of Telkom? Have they suspended you? You may also wish to test your internet speed using our Speed Testing tool. It’s always good to have an idea how your network is performing. Are they living up to promised speeds.