Are you looking for information on how to fix an E18 4 error on DSTV? Multichoice’s main product, DSTV is used by millions of people in South Africa. If you are one of them, one error that you may encounter is the E18 4 error. The good news is that there are a number of ways through which you can fix it. We are going to show you these ways in this article. We will also discuss the causes of this error.
Steps to clear an E18 4 error on DSTV
The following is how to fix an E18 4 error on DSTV;
- Go to the DSTV website and sign in. You can use your smartcard number and surname when signing in.
- Once logged in, go to Fix Error.
- Under Select error code, choose E18-4 – Channel is not available.
- Click on the Fix Now button.
Alternative ways of clearing an e18 4 error
That’s how to fix an e18 4 error. But what if you cannot log into your DSTV account? Does it mean you will have to live with this error? The great thing is that there are alternative ways through which to clear an e18 error.
You can start by initiating a chat on the DSTV website. They have both a live chat and a WhatsApp self service option. The live chat option is the best since you will be talking to a real person.
With the WhatsApp self service option, you will be redirected to the My DSTV app. That’s another option for those looking to clear e18 4 errors. Once you have logged into the app, you can quickly get rid of all errors.
You also have the option of chatting with DSTV customer care representatives on Facebook and on Twitter. Doing this allows you to clear any error that may be appearing on your DSTV decoder.
Finally, you can call DSTV to have your error cleared. They have different call centre numbers depending on where you live. If you are in Durban, as an example, here is the DSTV call centre number.
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What causes this error?
Now you know how to clear an e18 4 error. But what causes this error? You will get this error if you have been blocked from viewing a particular channel.
That’s usually the case if you have not paid for a particular bouquet. But if you are sure that you have made the right payment for the right channels, you will now need to take the steps that were outlined above to clear the error.
Summary
In this article, we showed you how to fix an e18 4 error on DSTV. It was noted that DSTV is very popular in South Africa and across the region. Users can encounter a number of errors, including the e18 4 error. The great thing is that there are a number of ways through which you can resolve this issue.
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