Are you looking for solutions to the Hexing prepaid meter problems? Hexing prepaid electricity meters are probably the most popular in South Africa and around the globe. Generally speaking, Hexing is a good brand. However, as a user, there are times when you may encounter problems while using your meter. That can be rather disruptive. Without electricity in your home or office, it’s unlikely that you will be able to continue with your day-to-day routine. In this article, we are going to take a look at some of the issues that you are likely to encounter while using your Hexing prepaid meter. We are also going to give you some of the solutions that can work to get everything working again.
Common problems when using your Hexing prepaid meter
The following are some of the most common Hexing prepaid meter problems;
- Hexing meter failing to connect. You keep getting a Comms failed message and you can’t load your tokens.
- Getting a blank screen. The meter does not come on.
Problem 1: Comms failed and unable to top up your Hexing meter
This tends to be the most common of the Hexing prepaid meter problems. A lot of people reach out because they are unable to top up their prepaid electricity meters. Should this happen to you, then it will be an issue. Without topping up, you will run out of electricity. So, what causes this issue and what can you do to resolve it?
Comms problems happen when there is a breakdown in communication between the Hexing meter and your power company. That could be Eskom or any other utility. It’s important to understand that communication in this regard happens over electricity lines. Only a few meters use wireless communication protocols.
The majority send out and receive message via the power lines that run into your home. So, you will get a comms problem if there is an interruption in the flow of data between your home or office and the power company. But how do you restore this communication? You can try the following solutions;
Move you Hexing prepaid electricity meter to another power socket in your home
The first thing that you need to do in order to resolve the issue of having your Hexing meter failing to communicate with your power company is to move the device onto another power point in your home.
A lot of people have found that this solution works. Perhaps there is a problem on the power outlet that you are currently using. In that case, there may be a breakdown in communication with the provider. So, changing to another outlet would work in this regard.
Try a power outlet next door
Clearly, this is one of the most challenging Hexing prepaid meter problems. Should the above solution fail, your next step should be to move your meter to a power outlet next door. Try to top up your meter from there. Usually, this solution is the one that works best.
Taking the device next door is sometimes necessary if you have run completely out of power. In that case, communication with the power utility could have been broken, in which case you will have to swallow your pride and go next door.
Type 868 and press enter
This is another possible solution if you are failing to top up your Hexing prepaid electricity meter because there has been a communication breakdown between the device and your power company.
Press 868 on the device and press enter. You will get a “reject,” message on the screen. You should now enter your token number. This should work.
Find more Hexing prepaid meter codes
You are getting a blank screen
In some instances, your Hexing meter may refuse to be switched on altogether. This is another of the common Hexing prepaid meter problems. What do you do in that regard?
Should you encounter this problem, the solution would be to make sure that power is getting to the device. Move it to another socket. If that does not work, check to see that the cable is okay. Put in the batteries. See if that allows you to switch the device on.
Also make sure the fuse on the plug has not been burnt out. Should you discover that all these things are working as they should, your next steps would be to get in touch with your power utility to find out if they can help you.
Summary
In this article, we showed you the most common Hexing prepaid meter problems. It was noted that Hexing meters are quite popular across the globe. It’s not surprising that people encounter issues every now and again. Should you encounter any of the problems outlined here, the good thing is that you can use our tips to get them resolved.