Has your Ekurhuleni prepaid meter been blocked? According to Ekurhuleni, this can happen due to none payment. In some instances, it can also happen due to issues with your account such as not having provided the correct information to the municipality. In any case, once your meter has been blocked, it becomes a problem because you will not be able to load a token onto it. So, what do you do in this instance?
How to get your Ekurhuleni prepaid electricity meter unblocked
The following is what to do in the event that your Ekurhuleni prepaid electricity meter has been blocked;
- Send a WhatsApp message showing proof of payment to 067 628 8409
- Send and email with a proof of your payment to siyakhokha@ekurhuleni.gov.za
- Call 011 999 5102 to get help.
- You can also reach out on the Ekurhuleni prepaid meter contact number.
What causes prepaid meters to be blocked?
That’s what to do in the event that your Ekurhuleni prepaid electricity meter has been blocked. But what causes the municipality to block meters in the first place? This is something that we have already discussed.
The number 1 reason why you may get your meter blocked is due to non-payment. If there is a problem in your account, then the municipality may block your meter. So, you need to always make sure that your account is up to date.
One advantage of using prepaid meters is that you can always check how much electricity remains for your use. It’s also very easy for you to see the amount of electricity that you have used in the previous month. All this information is important for the purposes of planning.
You can remove the anxiety of being on metered electricity if you know exactly how much electricity you are going to need to get through to the end of the month. On most prepaid electricity meters you can even check your daily consumption figures.
Learn more about the Ekurhuleni prepaid meter problems and solutions