What are the Telkom call centre operating hours? It’s a question that many current and prospective Telkom customers have been asking. The company is one of the biggest telecommunication services providers in South Africa. They offer services in a wide range of sectors. These include landline, ADSL, LTE and Fibre services. You are here because you wish to reach out to them. What are the operating hours for the company’s many customer care platforms?
When can I call Telkom customer care?
The following are the Telkom call centre operating hours;
| Customer Care Platform | Operating Hours |
|---|---|
| Live Chat | 0800 hrs -1700 hrs 0800 hrs – 1300 hrs |
| 081180 (Telkom Mobile Support) | Available 24 hours a day |
| 10210 (Fixed Services) | Available 24 hours a day |
| Social Media platforms (Twitter, Facebook) | Available 24 hours a day |
| Telkom app | Available 24 hours a day |
| Self Service platforms (WhatsApp, SMS) | Available 24 hours a day |
Explanation
Those are the Telkom call centre operating hours. As you can see in the above table, Telkom offers a wide range of avenues for those looking to get in touch with the company.
You can reach out via Live Chat on their website, as an example. The great thing about this is that you have the chance to get your issue resolved there and then. However, Live Chat is not available beyond 1700hrs.
If you wish to make Telkom mobile related queries, the number to call is 081180. The great thing is that you can call the number at any time and you will get help.
Telkom also offers a wide range of self service platforms. These include WhatsApp and SMS. Self Service has it’s limitations, but it has the advantage that it is available 24 hours a day, even on weekends and on public holidays.
Summary
In this article, we provided the Telkom call centre operating hours. We noted that most of the company’s call centres are available 24 hours a day. We also highlighted a number of options for those looking to get in touch with the company. Hopefully this information will prove to be useful to you.