What does DSTV decoder insurance cover? We have been getting this question a lot from people who follow our blog. You probably took out insurance cover on your DSTV decoder, terrified by the prospect of loss in the event of something untoward happening, and egged on by crafty salesmen and saleswomen. We have previously written an article on how to cancel DSTV decoder insurance. But what does this insurance cover? And what does it not cover?
What is covered by DSTV decoder insurance?
DSTV decoder insurance covers the following;
- Decoder wear and tear
- Technical fault
- Mechanical faults
- Electrical faults
- Loss due to fire
- Lightning damage or loss
- Flood damage or loss
- Explosions
- Theft and attempted theft
Things not covered by DSTV insurance
DSTV decoder insurance does not cover the following;
- The remote control
- Any battery that may be on the decoder
- Accessories not bought from MultiChoice.
- Damage due to negligence.
- Damage caused by tampering with the decoder.
- The LNB
- The dish
- Cables
- Mountings
The process of claiming
That’s the answer to the question, “what does DSTV decoder insurance cover.” In generally, cover is provided for loss or damage due to theft and natural causes. But once something bad has happened to your decoder, how do you go about claiming. Check out our article on how to claim DSTV decoder insurance.
To summarize that article, how you claim depends on the nature of the loss of damage. If the decoder is stolen or damaged in a fire, you will have to report to the police. If the device is malfunctioning, you can simply walk into your nearest DSTV Service Center and they will help you. If loss is total, you will need to complete a claim form.
Summary
In this post, we showed you what’s covered by DSTV decoder insurance. We noted that the insurance that you get for your decoder covers loss due to lightning, theft, fire and other malfunctions. However, the remote, dish and LNB are not covered.