Do you wish to learn how to fix and e37 error on DSTV? This is one of the common errors that people who use DSTV encounter every now and again. But what do you do to clear it? DSTV is the biggest provider of television entertainment in South Africa and across the region. They are used by millions of people. Though a lot of them complain about repeats and other issues, DSTV remains a force to be reckoned with. So, how do you clear an e37 error?
How to clear an e37 error
The following is how to clear an e37 error on your DSTV decoder;
- Switch off your decoder at the power source and wait a couple of minutes. After this, switch it back on and check to see whether or not the channel that you are looking for is now available.
- You may also wish to rescan your decoder. Check this article to learn how to carry out a DSTV decoder rescan.
- If you are still not able to find the channel that you are looking for, the next steps will be to verify that your account is paid up and that the channel in question is part of your package.
- Finally, get in touch with Multichoice for further help.
What causes the e37 error?
That’s how to fix an e37 error on DSTV. But what causes this error in the first place? The e37 error is also referred to as the “Service does not exist,” error.
It simply means the channel that you are looking for may have been removed from DSTV. Or maybe it is still available but it is no longer part of the bouquet that you paid for.
DSTV is always evolving. Channels come and go, which can be a bit annoying if the ones that you love are removed. However, there is not much that you can do. In the even that the channel has been removed, you just need to move on.
Here is the DSTV call centre number for Durban
Summary
In this article, showed you how to clear the e37 error on your DSTV decoder. It was noted that this error is the result of the channel that you are looking for having been removed or no longer being part of your package.
The way to proceed in this regard is to rescan your decoder. If the channel is still available, it will come back on after the rescan. However, if it has been removed, then there is nothing that you are going to be able to do other than to look for another channel to entertain you.